Conch Outdoors FAQs

Do you have a physical store where I can view your products?

In order to keep prices low we currently operate on-line only. This allows us to offer you some of the lowest prices around.

How much do you charge for delivery?

We offer free delivery on all items, including on our range of outdoor furniture and outdoor storage.

There are some exceptions to this offer, for example delivery for some items may not be possible, or may be prohibitively expensive, to some rural post codes. If your post code is not included in the free delivery offer for the item you wish to purchase you will be contacted with the options available to you.

Can I collect my purchase from your business address?

The short answer is no. Our outdoor furniture stock is held in a number of warehouses across Australia rather than at our business address. These warehouses are all closed to the public and local collection cannot be arranged. Please order online and your purchase will be delivered to your home address.

Can I nominate a different delivery address to the billing address?

You may choose to have your outdoor furniture delivered to an address different to your billing address by unticking the 'Use shipping address as billing address' button during check-out. We cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign different delivery addresses to each.

How long does delivery take?

Orders should be delivered within 7-12 working days. Deliveries usually take 1-2 days to process and despatch, after which time we will send courier details to you via email to enable you to track your delivery via the courier's parcel tracking website. We aim to deliver all orders within 10 working days, however please allow for the full 12 days.

Will my outdoor furniture order need to be assembled?

All our outdoor furniture products arrive flat pack and ready to assemble. The level of assembly required depends on the product ordered and can range from just having to add feet and cushions (most outdoor chairs), to a more complex build requiring strong DIY skills (garden sheds).

If you have any concerns about the level of complexity involved in assembly of a product then please reach out and we can offer some advice.

What payment methods do you accept?

We accept all major credit including American express and Union Pay. We also accept EFTPOS and both Apple Pay and Google pay. We also accept payments via PayPal.

At present we do not offer payment via buy-now-pay-later lenders or via instalment plans.

How can I use a voucher or code?

After you have added your items to your cart, please proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please bear in mind, only one discount code can be redeemed per order.

What is the status of my order?

We use third party couriers to delivery our products, including outdoor furniture and outdoor storage. Once your order is on its way, you'll receive an email from us with your tracking information and a link to the couriers website.

If you're having trouble tracking your order, don't hesitate to get in touch via the online contact us form or via email at

Will my order, which includes a few items, be delivered in the one box?

On occasions, when a number of items are purchased in a single order, or for outdoor furniture they may be sorted into separate boxes and arrive with different deliveries. Therefore, all of your order might not be delivered on the same day.

What if my order arrives damaged or faulty?

For faulty items please email us at so that our returns team can arrange for the damaged/faulty goods to be repaired or replaced as soon as possible.

To help us to investigate we may ask for photos of the damaged parts. We will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, a full refund may be issued.


If you’ve changed your mind we give you 14 days from when you receive your Conch Outdoors products to request a return. The item must be in new and unused condition and still in their original packaging. We may request photos of the repackaged products prior to approving a return.

Once we receive your return at our warehouse, we will assess the product and then issue a refund. We do charge a re-stocking fee for change of mind returns - this is usually 10% of purchase cost.

Customers are responsible for the cost of return postage. We recommend using a trackable service when sending your order back to us as we're not responsible for losses or damage to any outdoor furniture during the returns process.


We are unable to offer exchanges, however please feel free to return your product/s so we can refund them, and you can then repurchase what you would like on our site.