FAQs

We accept all major credit and debit cards cards including American express and Union Pay.

We also accept EFTPOS and both Apple Pay and Google pay.

We accept payments via PayPal.

At present we do not offer payment via buy-now-pay-later lenders or via instalment plans.

After you have added your selected items to your cart, please proceed to checkout. You will then have the option to add your discount code or promo code to your order prior to completing checkout. Please bear in mind, only one discount code can be redeemed per order.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. Please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Whenever possible we try and include free delivery on all items in our store. There are some exceptions to this offer, for example free delivery for some products may not be possible, or may be prohibitively expensive, to some rural postcodes.

If your postcode is not included in the free delivery offer for the item you wish to purchase, we will either add a delivery charge during checkout, or you will be contacted after you place your order with the options available to you. We do not make a profit from any charges for delivery - any charges are intended to only cover the incremental cost of delivering to a particular postcode.

Free delivery is included to most postcodes when purchasing from our collection of Outdoor Furniture, including our Outdoor Dining Settings, Outdoor Lounges and Patio Furniture Sets.

Our Outdoor Storage ranges also include free delivery to most postcodes, including our Garden Sheds and Outdoor Storage Boxes.

All other items, including those from our Camping, Beach and Gardening Ranges, including Greenhouses, are delivered free to most postcodes.

If you wish to check whether your postcode is included in our free delivery offer then please get in touch via chat or drop us an email at hello@conchoutdoors.com.au. 

The answer to this varies from product to product. For a particular postcode one product may be included in the free delivery offer, whilst another isn't.

Inclusion in this offer is driven by the size, weight and type of the product, which of our warehouses the product is located in, and the different agreements we have in place with our courier partners.

The best way to understand whether your postcode is included in our free delivery offer is to begin checkout, where once you enter your delivery postcode you will be advised whether there is any delivery charges payable. Don't worry, just because you begin checkout you are not committed to buying - you can stop checkout and cancel your order at any point up until it has been confirmed.

Alternatively drop us an email at hello@conchoutdoors.com.au with details of the product you're interested in, and your delivery postcode, and we will confirm whether delivery charges would be payable.

If your postcode is not included in the free delivery offer for the item you wish to purchase, we will either add a delivery charge during checkout, or you will be contacted after you place your order with the options available to you. We do not make a profit from any charges for delivery - any charges are intended to only cover the incremental cost of delivering to a particular postcode.

Free delivery is included to most postcodes when purchasing from our collection of Outdoor Furniture, including our Outdoor Dining Settings, Outdoor Lounges and Patio Furniture Sets.

Our Outdoor Storage ranges also include free delivery to most postcodes, including our Garden Sheds and Outdoor Storage Boxes.

All other items, including those from our Camping, Beach and Gardening Ranges, including Greenhouses, are delivered free to most postcodes.

You may choose to have your outdoor furniture delivered to an address different to your billing address by unticking the 'Use shipping address as billing address' button during check-out.

We cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign different delivery addresses to each.

The short answer is no. Our outdoor furniture stock is held in a number of warehouses across Australia rather than at our business address. Our warehouses are all closed to the public and local collection cannot be arranged. Please order online and your purchase will be delivered to your home address.

The short answer is, not necessarily.

We use third party couriers for all our deliveries. When a number of different items are purchased in a single order these may be delivered by different couriers on different days.

In the case of our Outdoor Furniture ranges, in particular our Outdoor Dining Settings, Outdoor Lounges and Patio Furniture Sets, your order will be dispatched in multiple boxes. These boxes will be sent with the same courier company, however due to delivery vehicle size and scheduling they may not be delivered together. If you've only received part of your delivery then please allow a few days for the remainder of your order to be delivered.

Garden Shed or Greenhouse orders will also be dispatched in multiple boxes. These boxes will be sent with the same courier company, however due to delivery vehicle size and scheduling they may not be delivered together. If you've only received part of your delivery then please allow a few days for the remainder of your order to be delivered.

Some third party couriers track individual boxes, so if you've only received part of your order then please check the status of your delivery using the tracking information provided. Alternatively please allow a few days for your other items to arrive.

Orders should be delivered between 7-12 business days (14 business days for rural postcodes) from order date.

Deliveries usually take 1-2 business days to process and despatch, after which time we will send courier details to you via email to enable you to track your delivery via the courier's parcel tracking website.

We aim to deliver all orders within 10 working days, however please allow for the full 12 days (14 days for rural postcodes) for your order to arrive.

Firstly, don't worry.

We use third party couriers for all our deliveries. When a number of different items are purchased in a single order these may be delivered by different couriers on different days.

In the case of our Outdoor Furniture ranges, in particular our Outdoor Dining Settings, Outdoor Lounges and Patio Furniture Sets, your order will be dispatched in multiple boxes. These boxes will be sent with the same courier company, however due to delivery vehicle size and scheduling they may not be delivered together. If you've only received part of your delivery then please allow a few days for the remainder of your order to be delivered.

Garden Shed or Greenhouse orders will also be dispatched in multiple boxes. These boxes will be sent with the same courier company, however due to delivery vehicle size and scheduling they may not be delivered together. If you've only received part of your delivery then please allow a few days for the remainder of your order to be delivered.

Some third party couriers track individual boxes, so if you've only received part of your order then please check the status of your delivery using the tracking information provided. Alternatively please allow a few days for your other items to arrive.

For faulty or damaged items please email us at hello@conchoutdoors.com.au. To help us to complete our investigations please include a description of the fault or damage in your email along with photos of the impacted parts.

We will assess the fault and advise next steps via email.

We reserve the right to repair or replace the faulty or damaged item. If the item cannot be repaired, or is no longer in stock, a full refund may be issued.

If you’ve changed your mind we give you 14 days from when you receive your Conch Outdoors products to request a return.

The item must be in new and unused condition and still in their original packaging. We may request photos of the repackaged products prior to approving a return.

Once we receive your return at our warehouse, we will assess the product and then issue a refund. We also charge a handling fee for change of mind returns - this is usually 10% of purchase cost.

Customers are responsible for the cost of return postage. We recommend using a trackable service when sending your order back to us as we're not responsible for losses or damage to any outdoor furniture during the returns process.

We are unable to offer exchanges, however please feel free to return your product/s so we can refund them, and you can then repurchase what you would like on our site.

Please contact our customer service team at hello@conchoutdoors.com.au in order to request a return.

The item must be in new and unused condition and still in their original packaging. We may request photos of the repackaged products prior to approving a return.

Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you an address to send the return to via email.

Customers are responsible for the cost of return postage. We recommend using a trackable service when sending your order back to us as we're not responsible for losses or damage to any outdoor furniture during the returns process. We also charge a 10% handling fee for change of mind returns.

The short answer is no. Our outdoor furniture stock is held in a number of warehouses across Australia rather than at our business address. Our warehouses are all closed to the public and in-person drop-off cannot be arranged. Orders need to be returned by courier to the address provided by our team.

Returns must be notified to us within 14 days of receiving your order. How long it then takes to return an item will depend on the carrier or shipping method that you choose when returning your item to us.

Once we have received your return, we aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.